WordPress Helpdesk Service
Need regular support for your WordPress website? We can help!
Our helpdesk service is a monthly subscription that gives you priority access to our WordPress experts who can help with design and content updates, as well as providing technical support if you encounter any problems you are unable to solve yourself.
It’s just like having a WordPress expert as a member of your staff, but much more cost effective!
WordPress support, based right here in Canada.
WP Experts is based in Calgary, Alberta, Canada. Our team is entirely based in Canada, and we never outsource. You can be assured that your website is being taken care of for you by experts located right here in Canada.
Click here to learn about our team of WordPress experts.
WordPress Helpdesk Service Features
Plans & Pricing
We currently offer 2 service levels designed so you can choose the one that best suits your needs. Our plans are designed with businesses in mind, with varying levels of support.
Click on the linked service titles in the left hand column to learn more about the service, as well as one time service options.
Note: We are a Canadian company, so all prices indicated below are in Canadian dollars.
Do you have an agency?
Let WP Experts take on your maintenance and after care duties so you can focus on finding new clients and building awesome websites for them. We can make our WordPress help desk service (as well as all of our services) available your directly to your customers as a white label solution. Click below to find out how it works.
Your Questions Answered
Here are some answers to common questions we receive about our WordPress Helpdesk Service. If you have a question that isn’t covered here please contact us!
Depending on the service plan you choose, you will be allocated a specific number of hours per month that can be used by our support agents to help you with various maintenance tasks such as updating content, tweaking/updating your stylesheets or design, or solving other problems with your WordPress software.
Each request will be billed for the amount of time it takes to perform the requested task; and each request will be billed a minimum of 30 minutes. This is because it takes our agents time to understand your problem, get logged into your website, and solve the issue.
Yes, we can perform plugin updates and theme updates on demand, however our helpdesk service is designed to be reactive as opposed to our care plans which are designed to be proactive. This means that we will only perform these updates upon explicit request from you or your staff as a part of your helpdesk plan.
If you wish to have your website’s plugins and themes updated weekly to ensure you aren’t leaving security holes open, we strongly suggest you combine a help desk plan with a WordPress care plan to ensure you are fully supported and protected.
We will respond the same day or within 24 hours depending on your service plan. Please note that we work standard business hours in the mountain standard time zone, so all SLA commitments are during business hours.
If you open a ticket after 3:30pm on a business day, our same day response will be within 8 business hours, meaning the next business day.
No, each website requires it’s own service plan. We do offer discounts for clients with multiple websites. Contact us for more information.