WordPress Helpdesk Service

Need regular support for your WordPress website? We can help!

Our helpdesk service is a monthly subscription that gives you priority access to our WordPress experts who can help with design and content updates, as well as providing technical support if you encounter any problems you are unable to solve yourself.

It’s just like having a WordPress expert as a member of your staff, but much more cost effective!

See Features & Beneifts

See Plans & Pricing

WordPress support, based right here in Canada.

WP Experts is based in Calgary, Alberta, Canada. Our team is entirely based in Canada, and we never outsource. You can be assured that your website is being taken care of for you by experts located right here in Canada.

Click here to learn about our team of WordPress experts.

WordPress Helpdesk Service Features

Content Updates

We can perform any content update that you require, from updating contact information to adding blog posts.

We can update even the hard stuff.

Depending on how your site was built, there may be areas of your website that you can't update via the CMS interface. We are able to update that content too!

Design / Style Tweaks

We are able to manipulate your templates and stylesheets at the server level, so we can likely make design changes you are unable to unless you have some programming expertise.

We can access and edit the source code of your website.

We are able to manipulate your templates and stylesheets at the server level, so we can likely make design changes you are unable to to unless you have some programming expertise.

WordPress Technical Support

Our experts can help you with almost any problem you encounter. We have decades of combined experience, so most problems are an easy fix.

Anything? Yes, anything.

White screen of death, plugin errors, database errors, malware infections, and even errors you have caused yourself. We can quickly and efficently troubleshoot and solve most WordPress problems.

Plans & Pricing

We currently offer 2 service levels designed so you can choose the one that best suits your needs. Our plans are designed with businesses in mind, with varying levels of support.

Click on the linked service titles in the left hand column to learn more about the service, as well as one time service options.

Note: We are a Canadian company, so all prices indicated below are in Canadian dollars.

Enhanced
Most Popular!
Support

	Enhanced	Most Popular! Support
	$297 per month	$147 per month
20% Discount If Prepaid (Annually)	$237/month	$117/month
Helpdesk Hours Included	10	3
Extra Hours (if required)	$50/hr	$50/hr
Content Updates ¹
Design & Style Tweaks ¹
Response SLA ²	Same Day	24 Hours
Emergency Support ²	Unlimited (no additional cost)	$50/hour
WooCommerce Support
Scheduled Phone Support Need help with somthing? Let us walk you through the solution over the phone or a Zoom conference.
	Get Started Now	Order Now

Do you have an agency?

Let WP Experts take on your maintenance and after care duties so you can focus on finding new clients and building awesome websites for them. We can make our WordPress help desk service (as well as all of our services) available your directly to your customers as a white label solution. Click below to find out how it works.

We agencies.

WP Experts keeps our website running. After having our site compromised and becoming a retail outlet for no name Cialis, I realised I don't have the time to dedicate to making sure the website's WordPress software is updated and secure. WP Experts fixed our website, and now having them handle security updates for me is a no brainer.

My website is essential to my business. Jared and his team at WP Experts keeps it running for me, and I couldn't be more grateful. My technical expertise is a solid 10/100, so having someone to rely on for my website makes my life easier.

As a seasonal business, we don't often pay as much attention as we should to our website through the winter. When it went down and started displaying Japanese characters last year, we didn't notice right away. WP Experts helped us clean out the malware, and now is standing guard year round for us, ensuring that everything is good with our website.

Your Questions Answered

Here are some answers to common questions we receive about our WordPress Helpdesk Service. If you have a question that isn’t covered here please contact us!

How is my bucket of hours allocated?

Depending on the service plan you choose, you will be allocated a specific number of hours per month that can be used by our support agents to help you with various maintenance tasks such as updating content, tweaking/updating your stylesheets or design, or solving other problems with your WordPress software.

Each request will be billed for the amount of time it takes to perform the requested task; and each request will be billed a minimum of 30 minutes. This is because it takes our agents time to understand your problem, get logged into your website, and solve the issue.

Will you perform plugin or theme updates?

Yes, we can perform plugin updates and theme updates on demand, however our helpdesk service is designed to be reactive as opposed to our care plans which are designed to be proactive. This means that we will only perform these updates upon explicit request from you or your staff as a part of your helpdesk plan.

If you wish to have your website’s plugins and themes updated weekly to ensure you aren’t leaving security holes open, we strongly suggest you combine a help desk plan with a WordPress care plan to ensure you are fully supported and protected.

How quickly will you reply to and resolve support tickets?

We will respond the same day or within 24 hours depending on your service plan. Please note that we work standard business hours in the mountain standard time zone, so all SLA commitments are during business hours.

If you open a ticket after 3:30pm on a business day, our same day response will be within 8 business hours, meaning the next business day.

Can multiple websites recieve help desk support under one plan?

No, each website requires it’s own service plan. We do offer discounts for clients with multiple websites. Contact us for more information.